Return Policy

Not in love with your purchase? No problem! We can offer refunds or store credit in the form of a gift card for returns at this time. All returns will be issued refunds in the form of original payment or in a digital Gift Card.

Return Policy:

We MUST receive your return within 15 days of your order date to be eligible for a refund or store credit.
Returns must be scent free, unworn, unwashed, with all tags attached.
Any returns sent after this period will be denied.
Sale items are Final and Cannot be returned or exchanged.
Returns or exchanges after 15 days will not be accepted.
If items are sent back past the return policy period, the customer is responsible for return postage.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of shipping will be deducted from your refund.

We highly suggest using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or stolen packages. We don’t guarantee that we will receive your returned item.

Where do I send my return to?

Tennessee Willow Boutique Returns
303 Summit Pt
Mt. Juliet, TN 37122

Do we offer return labels?

We can offer return labels but the cost of return label for shipping will be deducted from your refund/store credit. If you need a return label, please contact us at sandi@tennesseewillowboutique.com. 

How and when will I receive my store credit/refund?

Once we receive and inspect your returned item(s), you will receive either a refund to the card used for payment on your original order or store credit in the form of an e-gift card within 1-3 business days. The gift card will be emailed to the email address entered at checkout. Please advise when returning an item or items, if you would like a refund or store credit. 

NON-RETURNABLE ITEMS.
The following items are non-returnable:
All accessories/jewelry are final sale. 
All sale and clearance items are final sale.


Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect, and approve your item for a refund; we will issue a store credit in the form of an E-Gift card that you will be able to use towards the new item you wish to order. If you have any questions about exchanging or returns, shoot us an email at sandi@tennesseewillowboutique.com and we will be happy to help!

Changing Or Cancelling Your Order 

Sometimes things happen and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! You can contact us at sandi@tennesseewillowboutique.com or by clicking on our "Contact Us" page on the website. It is our goal to provide fast shipping, and therefore, we strive to process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.